Creating culture with care: Mark Frein on joining Oyster as Chief People Officer

Introducing our new Chief People Officer.

Mark Frein's headshot on green textured background

Mark Frein

Being a great distributed workplace is, first and foremost, about being a great workplace. Good work remains good work, regardless of place or placelessness. 

As a knowledge economy worker, I’ve been extremely fortunate to live during a time and in places that grant considerable privilege around what work is and can be. However, many people in this world do not have that privilege and it is oftentimes a question of where they happen to have been born, as opposed to potential or talent. Oyster is changing that. 

With a mission to create a more equal world by making it possible for companies everywhere to hire people anywhere, what I can see in Oyster’s impact is a company that can help raise the standard of workplaces everywhere. 

That’s why I’m proud to announce that I have joined Oyster as its first Chief People Officer.

Connecting through common experience

I’ve spent the last decade working in venture-backed startups and building out their people teams. What I’ve learned is that, when a company is growing extremely rapidly, it is crucial to nail the rituals and practices for how members of the workplace share a common experience—rituals such as how we hire, celebrate victories, learn from defeats, grow as leaders, and reward performance. 

All of those rituals support (or fail to support) a shared experience and this shared experience is what produces culture.

During the 15 years I’ve been working apart from physical teams, I’ve had the privilege of helping to establish some foundational workplace rituals at other companies.

Particularly, I’m proud of my work at InVision and how seriously we took designing elements of our remote employee experience. Elsewhere, at Lambda School, we took on the challenge of planning a remote company retreat. It was an enormous amount of work, but demonstrated to me that you can create a fantastic retreat experience without being co-located.

Practicing depth of connection and building relationships at a distance takes more effort, but on the other side you get the freedom and flexibility of distributed work. 

Building culture at Oyster

Before joining Oyster as Chief People Officer, one thing I emphasized to the leadership team here was how much I wanted my next opportunity to be at a place where I could bring a lot of who I am. Where I could be more than my resume. 

What I’ve noticed is that when people come to the workplace feeling that they must contort and shape themselves to appeal to others, it is incredibly fatiguing. 

Thankfully, I discovered early on that Tony and other members of the team want Oyster to be the kind of place that welcomes philosophizing, that welcomes playfulness, that welcomes thinking about distributed work in new and interesting ways.

That’s also the way I like to think about organizational cultures. Can we be a company that allows you and encourages you to bring as much of yourself as you’re comfortable bringing?

As Oyster continues to grow, one area of focus for me will be designing the structures, employee experiences, and organizational practices that build these valuable connections and foster a robust workplace culture. 

Culture will always be something that bubbles up from all across the organization—it’s fundamentally uncontrollable. But it can be shaped by demonstrating care in the design of these shared practices and rituals.

About Oyster

Oyster is a global employment platform designed to enable visionary HR leaders to find, hire, pay, manage, develop and take care of a thriving global workforce. It lets growing companies give valued international team members the experience they deserve, without the usual headaches and expense.

Oyster enables hiring anywhere in the world with reliable, compliant payroll, and great local benefits and perks.

Learn more about Oyster

Watch our explainer video to learn all you need to know or book a demo with our team to get direct information.

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About Oyster

Whether you’re engaging employees, contractors, or running payroll across borders, Oyster helps you bring on great talent by making global employment simple and human.

With Oyster, you get a platform that moves fast and in-house HR experts who care about getting it right. As the only B Corp-certified EOR, you can be sure that when you grow with Oyster, you grow responsibly.

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FAQs

What is an EOR?

An employer of record (EOR) is an entity that legally employs workers on behalf of another business. An EOR takes full responsibility for all aspects of employment, including compliance, payroll, taxes, and benefits.

Is it hard to switch from another EOR provider?

Switching from one employer of record partner to another can be seamless with the right planning and support.

Oyster offers a dedicated team of specialists who guide you through the process compliantly, while keeping your team members’ experience at the center.

What is an EOR in payroll?

An employer of record is an entity that employs workers on behalf of another business. An EOR partner takes on the responsibility of many HR services, including payroll administration. When you work with an EOR partner to employ global talent, you provide funds to the EOR and they will handle salary disbursement, ensuring proper tax withholding, social security contributions, and retirement account funding.

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