Building Trust

Building trust is one of our core values and a key ingredient to our success. To build mutual trust, we maintain an active flow of information and communication with our customers, and follow through on our commitments.

The Oyster Trust Center provides all of the information you need to feel empowered and secure when interacting with Oyster.

Privacy notices

How we use the data you provide is at the heart of our commitment to transparency. These privacy notices describe how we collect and use your personal information before, during, and after your interactions with us—and how we do so in accordance with applicable privacy and data-protection regulations.

Data and security

Our relationships with website visitors, customers, Team Members, and others are governed by a variety of documents, and you can access them in this section. If you’d like to learn more about our security posture to conduct your own risk assessment, we invite you to review our Vendorpedia™ profile.

How to reach us

Open communication is key for building and maintaining trust. Below you’ll find two portals to reach us: one for privacy and security incidents and the other for compliance and ethics inquiries. You can choose to remain anonymous when using these portals, as we are dedicated to addressing concerns regardless of the source.

Oyster has successfully completed a System and Organization Controls (SOC) 2 Type I audit, performed by Sensiba San Filippo, LLP (SSF). Developed by the American Institute of Certified Public Accountants (AICPA), the SOC 2 information security standard is an audit report on the examination of controls relevant to the trust services criteria categories covering security, availability, and confidentiality. A SOC 2 Type I report describes a service organization's systems and whether the design of specified controls meets the relevant trust services categories at a point-in-time. Oyster’s SOC 2 Type I report did not have any noted exceptions and, therefore, was issued with a “clean” audit opinion from SSF. If you would like to review Oyster's SOC 2 Type I report, please reach out to your customer service representative or submit a request to our support team.