What is employee centricity?

Employee centricity is a business strategy that prioritizes workers' needs, desires, and well-being as the foundation for organizational success. It involves creating an environment that puts people at the center of the company's activities and decision-making while also aligning the company's goals and objectives with those of employees. This article explores the benefits and potential challenges of employee centricity, practical implementation strategies, and how to measure success in building a truly people-first culture.

The benefits of employee centricity

Employee centricity delivers measurable business results. According to Gallup, companies with highly engaged teams see higher retention rates, increased productivity, stronger employee engagement, and 23% higher profitability. When you put employees first, you create a positive work environment that drives both loyalty and performance.

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Potential drawbacks of employee centricity

While there are many benefits to an employee-centric company, there can also be drawbacks to this strategy. Here are some potential drawbacks to protect against:

• Cost: Implementing employee-centric initiatives can be costly for organizations. For instance, a 2019 study found that large U.S. employers spent an average cost of US$762 per employee on wellness programs. 

• Difficulty measuring return on investment (ROI): It can be challenging to quantify employee centricity's impact on your company's bottom line, with one Deloitte survey finding that 61% of organizations were not measuring the impact of well-being on organizational performance at all.

• Difficulty achieving balance: Balancing employee needs with what's best for the company and customers can be difficult.

Companies must weigh the benefits against potential drawbacks to determine if an employee-centric approach is the best path forward.

What is employee-centric culture?

As noted above, an employee-centric culture puts the needs and well-being of employees at the forefront of the organization's activities and decision-making processes. Common examples include flexible work arrangements (such as hybrid or remote work), transparent communication, opportunities for internal growth, employee rewards, and an overall focus on well-being.

Employee-centric leadership traits

Saying that your company is employee-centric isn't good enough. You must show this through your leadership traits. Relevant leadership traits include:

• Active listening

• A collaborative mindset

• Empathy

• A focus on employee development

• A personalized approach to management

Employee-centric strategies

All employee-centric strategies start with one core belief: employees are your most valuable assets.

The most effective approach? Focus on employee engagement first. Engaged employees are more productive, innovative, and committed to your company's goals, yet Gallup finds that only 21% of employees worldwide are engaged.

Another strategy is to prioritize employee well-being. This should encompass physical, mental, and emotional health. The potential impact is significant, as research suggests that improving employee health and well-being could generate up to $11.7 trillion in global economic value. Companies can accomplish this by offering wellness programs, mental health resources, and other benefits that support employee well-being.

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Best practices for building employee centricity

Putting your employees first is more than a mindset—it requires concrete action. Here are a few best practices to help you build a truly employee-centric culture.

So, where do you start?

• Listen to your employees: Regularly ask for feedback through surveys and one-on-one conversations. More importantly, act on what you hear to show your team their voices matter.

• Offer meaningful flexibility: Where possible, give employees control over where and when they work. This demonstrates trust and helps them achieve a better work-life balance.

• Invest in well-being: Support your team's mental, physical, and financial health. While 80% of organizations consider well-being important for success, Deloitte research reveals a gap between importance and readiness, with only 12% feeling prepared to address the issue. This can include everything from comprehensive health benefits to wellness stipends and mental health resources.

• Embrace diversity and inclusion: Create a workplace where everyone feels they belong. An inclusive environment is foundational to making every employee feel valued and respected.

How to track the success of employee-centric strategies

Assuming your strategies are successful isn't good enough. You must track what is and isn't working. This ensures that you're creating a positive and supportive work environment. Here are some ways to track the success of employee-centric strategies:

• Conduct regular employee engagement surveys and implement meaningful solutions based on feedback

• Track employee turnover rates to identify trends within departments or demographics

• Measure productivity

• Measure employee well-being

• Measure the impact of employee-centric strategies on business outcomes

Employee-centric vs. customer-centric businesses

These two business strategies focus on different aspects of the organization. We've discussed employee centricity until this point. Now, let's examine customer centricity to better understand the differences.

Customer centricity prioritizes the needs and preferences of the customer, but this should not be done at the employees' expense.

This approach focuses on creating exceptional customer experiences and tailoring services to customer needs. Customer-centric companies know that loyal customers drive business success.

That's why they invest heavily in customer retention initiatives.

Is it possible to have both an employee-centric and customer-centric culture?

Yes, you can absolutely have both employee-centric and customer-centric cultures. Many successful companies prioritize both approaches.

The key is balance. Lean too far toward one side, and you risk neglecting the other.

When done right, this dual approach gives your teams clear direction while building lasting relationships with both employees and customers.

Building employee centricity across global teams

An employee-centric approach is key to attracting and retaining top talent, but it becomes even more critical when managing a distributed team. Creating a consistent, supportive experience for employees across different countries and cultures shows your commitment to their well-being, no matter where they are.

A global employment platform can help you deliver on that promise by simplifying compliant hiring, payroll, and benefits. This allows you to focus on what truly matters: building a thriving, people-first culture. Ready to put your global team at the center of your business? Start hiring globally with a partner that helps you care for your people everywhere.

FAQs

What are the 5 C's of employee engagement?

The 5 C's are Communication, Connection, Culture, Contribution, and Career Development—foundational elements for building an engaged workforce through employee centricity.

How is employee centricity different from employee engagement?

Employee centricity is the strategy; employee engagement is the result you measure.

What is job centricity and how does it relate to employee centricity?

Job centricity focuses on tasks and functions, while employee centricity focuses on the person's well-being and growth.