Fulfillment Policy
Oyster HR, Inc., including its subsidiaries and affiliates (“Oyster”), provides consulting,outsourcing, and payroll services, along with application-based content services. Oursoftware and services do not include any products that need to be shipped.
DELIVERY POLICY
Content services are fulfilled through our website at https://www.oysterhr.com andour software application at https://app.oysterhr.com. While some content isimmediately available to view for free on our website and software application, otherinformation may require purchasing consulting services in order to view. Customerswith existing Oyster accounts may access this information through their existingaccount on the Oyster platform at https://app.oysterhr.com. New customers will needto set up an account to access the software, and sign a service agreement to purchaseservices.
Consulting, outsourcing, and payrolling services are fulfilled through a contractbetween the customer and Oyster. The contracting process can take anywherebetween 1-3 days before fulfillment is complete.
CANCELLATION POLICY
You may cancel your services by providing Oyster thirty (30) days’ written notice to us. Please note that Oyster shall continue to provide Services until the consultancy, outsourcing agreement, and/or payroll may be terminated in accordance with applicable law, this may be more than thirty (30) days. Your obligation to pay final and unpaid invoices survive cancellation of services.
REFUND POLICY
Customers may request a refund for services, if requested within 30 days of initialcontract date. The customer needs to provide, in writing, a reason for dissatisfactionwith the service. We reserve the right to issue refunds at our sole discretion.
For more details, visit our Terms and Conditions and Privacy Policy.