Oyster vs Pebl: What actually matters

Yes. What’s important is that you’ll never feel the difference. In most cases (80%+ of hires), we employ team members directly through our own entities. In a few regions, we work with carefully vetted local experts to ensure full compliance and coverage. Either way, you and your team members always deal directly with Oyster — never with a partner.

Compliance depends on adherence to local law and robust oversight, not on whether the structure is direct or partner-based. Oyster’s Legal and Compliance teams oversee every engagement model, including ongoing partner due diligence, to promote compliance with applicable labor, tax, social security, benefits, and data privacy requirements.

Yes. Oyster combines automation with expert support, so you don’t have to choose between efficiency and guidance. Oyster automates key parts of global hiring and employment management, including onboarding workflows, employment agreement generation, time off, expenses, payroll changes, and other core admin tasks. The difference is that Oyster doesn’t stop at automation: when the stakes are higher or local nuance matters, you also have real experts to guide you through it.

From your first hire onward, you’ll have a consistent team that truly knows your business. Your Sales Executive and Customer Success Manager will be your go-to partners as you expand into new markets. For day-to-day questions, our Lifecycle Support Specialists respond through our ticketing system and ensure your requests go straight to the right expert, whether that’s HR, payroll, or benefits. Our expert HR team directly handles every sensitive situation with the attention to detail it deserves, empathy, and deep country-specific expertise. They’ll guide you through the nuances and advise on the best path forward.

We built our support structure to feel personal, not transactional, so you always know who to reach out to and can trust that someone with deep expertise is on the other side to provide you with timely and thorough answers.

We know that global employment is about real people, not just transactional processes. That’s why we combine the speed of technology with genuine human care. During key moments like onboarding or offboarding, they’ll have a dedicated country expert by their side. Someone who not only knows the local laws but understands what it means to feel supported and heard. Our goal is to make every step feel smooth, personal, and human. Once your team members are onboarded, they can access helpful resources to answer any question they may have directly in the platform or reach out to our internal specialists whenever they need support.